Calls - Yotel Developer Docs

Calls are read-only from the API — they are created by the dialer engine when a campaign is running. Use these endpoints to fetch call details, timing, dispositions, and AI analysis results.

Get a call

curl https://api.yotel.in/api/v1/calls/{call_id} \
  -H "Authorization: Bearer yt_live_YOUR_KEY"

Scope: calls:read | Status: 200 OK

Response fields

Field	Type	Description
`id`	string	Call UUID
`campaign_id`	string \| null	Campaign this call belongs to
`lead_id`	string \| null	Lead that was dialed
`agent_id`	string \| null	Agent who handled the call (null for voice-agent-only calls)
`fs_uuid`	string	FreeSWITCH channel UUID
`direction`	string	`"outbound"` or `"inbound"`
`status`	string	`"dialing"`, `"ringing"`, `"answered"`, `"agent_connected"`, `"completed"`, `"failed"`
`dial_time`	string \| null	ISO 8601 timestamp when the call was originated
`ring_time`	string \| null	When the remote party started ringing
`answer_time`	string \| null	When the remote party answered
`agent_connect_time`	string \| null	When the call was bridged to a human agent
`end_time`	string \| null	When the call ended
`ring_duration_s`	integer \| null	Seconds from ring to answer
`talk_duration_s`	integer \| null	Seconds from answer to hangup
`total_duration_s`	integer \| null	Seconds from dial to hangup
`hangup_cause`	string \| null	FreeSWITCH hangup cause (e.g., `"NORMAL_CLEARING"`, `"NO_ANSWER"`)
`has_recording`	boolean	Whether a recording exists
`recording_url`	string \| null	Signed URL (available after `call.recording_ready` webhook)
`disposition`	string \| null	Agent- or AI-set disposition code
`notes`	string \| null	Agent notes
`ai_summary`	string \| null	Gemini-generated call summary
`ai_sentiment`	string \| null	Detected sentiment (`"positive"`, `"negative"`, `"neutral"`)
`ai_next_action`	string \| null	Suggested follow-up action

List calls for a campaign

Returns a paginated list of calls for a specific campaign.

curl "https://api.yotel.in/api/v1/campaigns/{campaign_id}/calls?page=1&page_size=50" \
  -H "Authorization: Bearer yt_live_YOUR_KEY"

Scope: calls:read | Status: 200 OK

Query parameters

Parameter	Type	Default	Description
`page`	integer	`1`	Page number (1-indexed)
`page_size`	integer	`25`	Results per page (1–200)
`status`	string	—	Filter by call status
`disposition`	string	—	Filter by disposition code

Response

{
  "items": [ /* CallDetail objects */ ],
  "total": 1247,
  "page": 1,
  "page_size": 50
}

Errors

Status	Condition
`404`	Call or campaign not found, or belongs to another tenant

​Get a call

​Response fields

​List calls for a campaign

​Query parameters

​Response

​Errors